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FaceTime Audio Calls Finally Come To The Mac

Posted in Apple Inc, and Mac

Ever since I heard the announcement of the ability to make a FaceTime audio call in OS 10.9 Mavericks last summer at Apple’s World Wide Developers Conference (WWDC( I have been looking forward to giving it a try on my MacBookPro. I was extremely disappointed when Apple released Mavericks last October and this feature was nowhere to be found. It was shortly after this that I heard that the audio feature of FaceTime would be added in a future update to the operating system and today is the day that Apple has released this update.

So once I heard that the had been released I went straight to my Apple menu on my Mac and checked for updates. Sure enough I was able to download and install this update which was no minor update. This update on my MacBookPro was 460 Megabytes in size, so it did take about 10 minutes or so to download followed by another 15 minutes or so to go through the installation process.

The first thing that I did once my computer booted back up after the installation was to launch FaceTime and try to make my first FaceTime audio call from my Mac.

When Apple introduced this feature last fall on iOS 7 their mobile operating system for the iPhone, iPad, and iPod Touch I was very impressed with the sound quality and therefor I couldn’t wait until I was able to use the same feature from my Mac.

When I opened FaceTime for the first time I encountered my first disappointment with the implementation of FaceTime audio on the Mac. You see I could not figure out how to begin a FaceTime audio call.

One would think that if you wanted to make a FaceTime audio call that you would have to open FaceTime on your Mac, right? Wrong!

It turns out that in order to place a FaceTime audio call on a Mac you must do it from the Messages app on your Mac. What? Did I miss something somewhere?

It would just seem more logical to me that if the feature is a FaceTime feature and you still can place a FaceTime video call from within that app that you should be able to start a FaceTime audio call from within the app.

Note: I have recently found out that you can indeed start a FaceTime audio call from within the FaceTime application on the Mac. To do this do the following:

  1. After opening up FaceTime go down the page until you find a series of radio buttons and select the Contacts radio button by pressing VO-Space on it.
  2. Now navigate back up the page until you find a scroll area and then interact with it.
  3. Now find the contact that you want to have a FaceTime audio call with and you should also see the buttons for a regular FaceTime call as well as for an audio FaceTime call.

This was not the only problem that I had with trying to use this new feature of FaceTime. Once I did learn how to place a FaceTime audio call I couldn’t get it to work.

Everytime that I would click on the Audio Chat button from within the Messages app (yes you read that correctly, as I stated earlier in this post you have to go into the Messages app on your Mac in order to place a FaceTime audio call) the call would fail.

At this point I was getting very frustrated with this wonderful new feature that I have been waiting about 9 months for. To say that I was not very happy with Apple at this point would be a big understatement.

I would not give up though so I went to my very good friend to try and find a solution.

This was not as easy as I thought it was going to be though. Because this update had just come out a couple of hours earlier there was not yet much discussion on the Internet about people having this problem. I would not be beaten though so I kept asking my dear friend Google about this problem by changing the way I posed the question.

After about 30 to 40 minutes of doing these searches I stumbled upon a thread on the website that was discussing failed FaceTime calls. Although this thread was talking the failure of FaceTime video calls I decided to look through it to see if anyone was able to find the solution to this problem.

I hit pay dirt with my never quit attitude on this issue.

If you are having this issue this is how you can fix it.

  1. Click the Finder icon in the Dock.
  2. Choose Go to Folder from the Go menu.
  3. Type:  /Library/Preferences/SystemConfiguration
  4. Click Go.
  5. In the Finder window, locate the file named “NetworkInterfaces.plist” and drag this file to the Trash.
  6. Restart your computer.

To view the full knowledge base article on the Apple Support Community website go to
to read the thread on the subject.

I am now a very happy user of FaceTime Audio on my Mac and I hope that if any of you are having this same issue that this will fix it for you.

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