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The Acceptance Of The Apology Needs To Be As Loud As The Outrage

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Previously, I mentioned some accessibility and accommodation issues that I had with United Airlines…


And instead of just being upset and doing nothing about it, I reached out to them in an effort to educate and advocate for travelers with a disabilities.


I am happy to say that they were very responsive, apologetic and committed to making a change.


To hear how the conversation went and how to best approach these types of situations…


Watch “The Acceptance Of The Apology Needs To Be As Loud As The Outrage” Now.

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